Frequently Asked Questions
About Our Jewelry
What type of jewelry do you sell?
We curate artisan fusion jewelry featuring traditional Indian craftsmanship. Our pieces are carefully selected for their quality and authenticity, made with premium materials like German silver, oxidized silver, kundan, polki, and pearls—not fine jewelry metals, but handcrafted artistry at accessible prices.
What materials are used in your jewelry?
Our curated collection features pieces made with German silver, oxidized silver, kundan stonework, polki, imitation pearls, and imitation/artificial gemstones including ruby, emerald, and turquoise. Each piece celebrates traditional craftsmanship with quality materials.
Is this real gold or silver jewelry?
No, our curated pieces are artisan fusion jewelry made with German silver (an alloy), oxidized silver finishes, and traditional materials. They are not fine jewelry made from precious metals like gold or sterling silver. This allows us to offer beautiful, handcrafted traditional designs at accessible prices.
Are the stones and pearls real?
No, our jewelry features imitation/artificial gemstones and pearls. These high-quality imitation materials allow us to create stunning traditional designs that capture the beauty of fine jewelry at accessible prices, while maintaining the authentic look and craftsmanship of traditional Indian jewelry.
Sizing & Fit
Are your rings adjustable?
Yes! Most of our rings feature adjustable bands that fit various finger sizes comfortably. Check individual product descriptions for specific sizing details.
What about bangle and bracelet sizing?
Many of our bangles come in sets and are designed to fit standard wrist sizes. Hinged kadas and openable bangles offer more flexibility. Specific measurements are provided in product descriptions.
Care & Maintenance
How do I care for my jewelry?
To keep your jewelry looking beautiful:
- Store in a cool, dry place away from moisture
- Avoid contact with water, perfumes, lotions, and chemicals
- Clean gently with a soft, dry cloth
- Remove before bathing, swimming, or exercising
- Keep pieces separated to prevent scratching
Will the jewelry tarnish?
Oxidized silver pieces are designed with an antique finish. German silver may naturally develop patina over time. Proper care and storage will help maintain the appearance of your pieces.
Occasions & Styling
What occasions are these pieces perfect for?
Our curated jewelry collection is ideal for:
- Weddings and bridal events
- Festivals like Diwali, Navratri, and Karva Chauth
- Sangeet and mehendi ceremonies
- Parties and celebrations
- Everyday ethnic wear
- Cultural events and performances
Mix and match pieces to create your perfect look!
Can I wear these pieces every day?
Absolutely! While many pieces are perfect for special occasions, our simpler designs work beautifully for everyday ethnic wear. Just remember to follow care instructions to maintain their beauty.
Product Questions
Do necklace sets come with earrings?
Yes! Most of our necklace sets include matching earrings (jhumkas, studs, or drops) for a complete coordinated look. Check individual product descriptions for what's included.
Are the hair accessories easy to use?
Yes! Our kundan hair brooches work as decorative pins for securing dupattas, veils, or adorning updos. Bridal choti (paranda) pieces attach to braids for traditional North Indian bridal looks. They're designed to be user-friendly.
Shipping & Delivery
Where is your shop located?
We are based in New Jersey, USA. We operate online only.
Do you ship worldwide?
No, we currently ship within the USA only.
Do you offer free shipping?
Yes! We offer Free Shipping on orders over $35 (USA only).
How long does shipping take?
Processing time is 1–3 business days. Delivery typically takes 3–7 business days depending on your location.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number.
Returns & Cancellations
What is your return policy?
We offer a 14-day return window. Customers must contact us within 7 days of delivery to request a return. Items must be unused, unworn, with original packaging and tags.
Can I cancel my order?
Orders can be canceled within 2 hours of purchase. Once a shipping label is created or the order is shipped, cancellation is no longer possible.
Orders & Customization
Do you take custom orders?
At this time, we do not accept custom orders.
Do you restock sold-out items?
Sometimes! You can follow us or subscribe to our newsletter for restock updates.
Store & Contact
Do you have a physical store?
Not yet — we are currently online only.
How can I contact you?
You can reach us at:
📧 contact@indiglowartistry.com
Or send us a message directly from our website or social media pages.
