Frequently Asked Questions

Indiglow Artistry carries two separate jewelry lines with different materials, care, and warranty. Please read the section that matches your order.

🪷 Indian Heritage Collection

Traditional · Handcrafted · Festival & Bridal

Materials

What is Indian Heritage jewelry made of?

Copper-brass alloy base with antique gold-tone plating. Embellishments include imitation Kundan stones, Polki-style settings, Meenakari enamel, and pearl-style accents. Not fine jewelry — premium artisan fashion pieces.

Will it tarnish?

With proper care, pieces hold their finish well. The antique gold-tone may develop a natural patina over time — characteristic of traditional-style jewelry. Keep away from water, perfume, and chemicals.

Care

How do I care for my piece?

  • Put on after makeup and perfume — remove before bathing or swimming
  • Wipe with a soft dry cloth after each wear
  • Store in the pouch provided, away from moisture and sunlight

Sizing

Are rings adjustable?

Yes, most rings have adjustable bands. Check individual product descriptions for specifics.

Do necklace sets include earrings?

Yes, most sets include matching earrings. Check the product description for what’s included.

Returns

⚠️ Contact Us Before Sending Anything Back
Do not ship any item back without contacting us first. Unauthorized returns will not be accepted. All claims must be approved by our team before any return shipment is made.
✅ Wrong item or damaged on arrival?
We take full responsibility — replacement or full refund, no questions asked. Email a clear photo of the item and packaging to contact@indiglowartistry.com within 7 days of delivery. We will guide you through the next steps.
💬 Any other concern?
Please reach out before assuming something can’t be resolved — we’re here to help. contact@indiglowartistry.com

Indian Heritage jewelry is otherwise final sale. Items must be unused, unworn, and in original packaging.

💎 Western Edge Collection

Waterproof · Anti-Tarnish · Everyday Wear

Materials

What is Western Edge jewelry made of?

316L stainless steel with a PVD gold finish bonded at a molecular level. Significantly more durable than standard gold plating. Hypoallergenic, nickel-free, and corrosion-resistant.

Is it really waterproof?

Yes — lab-tested and legally marketed as waterproof and tarnish-free. Safe for the shower, pool, and gym daily. Avoid prolonged contact with bleach or harsh chemicals.

Is it safe for sensitive skin?

Yes — 100% nickel-free and hypoallergenic.

How long does the finish last?

2+ years with normal daily wear. Lab-tested in salted water for 2 weeks with zero tarnish. Store in a pouch when not wearing to protect the surface.

Care

How do I care for my piece?

  • ✅ Wear in the shower, pool, or gym — it’s built for it
  • ✅ Wipe dry after heavy saltwater or chlorine exposure
  • ⚠️ Avoid spraying perfume or bleach directly on the jewelry
  • ✅ Store in a pouch when not wearing

Sizing

How do I find the right necklace length?

See our Necklace Sizing Guide. Most pieces come in 16”, 18”, and 20”.

How do I find the right earring size?

See our Earring Size Guide. Dimensions are also listed on each product page.

Returns & Warranty

⚠️ Contact Us Before Sending Anything Back
Do not ship any item back without contacting us first. Unauthorized returns will not be accepted. All claims must be approved by our team before any return shipment is made.
✅ Wrong item or damaged on arrival? — Within 7 days of delivery
We take full responsibility — replacement or full refund, no questions asked. Email us a clear photo of the item and packaging and we will guide you through the next steps. No need to ship anything until we confirm.

📧 contact@indiglowartistry.com

🛡️ 180-Day Warranty — for defects that appear later
If your piece shows fading, a loose insert, or breakage that was not caused by impact or misuse, you are covered for up to 180 days from delivery. Simply email us a photo and describe the issue — we will arrange a replacement or refund.

Note: Visible defects must be reported within 7 days of delivery. After that window, only hidden defects (fading, loose inserts, breakage from manufacturing) are covered under the 180-day warranty.

💬 Not sure if your issue qualifies?
Just reach out first — we’ll let you know exactly what to do. contact@indiglowartistry.com

For shipping times, tracking, and order cancellations — visit our Shipping & Returns page.  |  Still have a question? Contact us — we respond within 1 business day.